We are here to Help
At Eagle Security Systems our mission is to bring you peace of mind by providing the protection and resources you need to keep your family, business, possessions, and priceless items safe. Whatever it is, we are here to help you.
We are here to Help
At Eagle Security Systems our mission is to bring you peace of mind by providing the protection and resources you need to keep your family, business, possessions and priceless items safe. Whatever it is, we are here to help you.
General Questions
Do I need an Alarm Permit?
Depends on the responding police department. Many cities, municipalities, and counties require alarm permits for the alarm system to be installed. Some cities will not dispatch police to the scene unless there is an alarm permit for that address. Please check with your local authorities to find out if an alarm permit is required for your location.
Do you have a no-contract term option?
Absolutely, you can purchase all your equipment and pay your installation charge upfront with a month-to-month option. For more information, contact us today.
Do you provide insurance certificates for my homeowners insurance?
Yes! In fact, many insurance companies discount homeowners insurance for owners of a monitored alarm system. The discount may be enough to pay for your alarm monitoring practically.
How is my homeowners insurance discount impacted if I cancel my service?
My home was not pre-wired for a security system, and I don’t want to see wiring throughout my house. Can you help?
Why should I have a monitored burglar or fire alarm system?
Many people rely on their signs and siren to scare off intruders or warn of fire danger. If your siren were to go off at any time during the day or night, will someone always be around to call the appropriate response agency? When Eagle Security Systems monitor your security system, our 24-hour Monitoring Center will notify your local authorities when our operators receive an alarm condition signal. The appropriate response agency will then be dispatched to your home or business to help protect your possessions and ensure your safety.
I bought a house that already has a security system in it. Can you monitor it?
Most of the time, yes! No matter what company’s sticker is on your security system, the chances are good that Eagle Security Systems can provide monitoring services. Call us today at (602) 789-3237 to determine if your system is compatible, and let us demonstrate how affordable monitoring your system can be.
I am not happy with the system I currently have through another company. Can I switch to Eagle Security Systems?
Yes! Eagle Security Systems can monitor most manufacturers’ systems, and we offer low “takeover” rates. We will have you speak to a qualified Eagle Security Systems representative, who will help determine your security needs, make recommendations and discuss the necessary steps to bring you on board as a valued Eagle Security Systems customer.
If you are still under an existing monitoring agreement with another company, you must complete the agreement’s initial term before transferring the service to us.
Is the monitoring center UL listed?
Yes. Our Monitoring Center is listed with Underwriters Laboratories, the leader in certifying monitoring centers. We must meet demanding requirements, including architectural, physical security, emergency power, computer hardware, and software, and operator training to maintain our UL Listing.
Technical Questions
How do I update my call list or contact list?
It is essential to maintain a current call list. Your call list determines how we respond to alarms. To add, remove, or change the order of your call list, call our office. After we verify your password and authority level, we will gladly make the changes.
My alarm panel says “low battery.” What do I do?
What if my power goes out?
If my alarm system is not armed, will my smoke detectors still send signals?
If your smoke detectors are connected to your alarm system, they are a “24-hour zone.” This means that even when your alarm is not armed, it will send signals. Smoke detectors, water detectors, and carbon monoxide detectors are all 24-hour zones and send signals to our monitoring center. This is a great feature of your alarm system and provides an additional layer of protection.
My smoke detector is beeping, how can I make it quiet?
The first thing you want to do is walk over to the alarm panel and check the system status. If the alarm panel doesn’t show any errors such as “Smoke Low Battery” or “Smoke Sensor Error,” then the problem is not with any smoke detectors connected to the alarm system. The issue will be with the smoke detectors in your home that are not part of the smoke detector.
How do I change my user code?
- Log in to your account by going to www.EagleSecuritySystems.net – enter your login info.
- Once you are logged in, you will see the main menu and a sub-menu; the sub-menu has an option “User Codes” click on that.
- Delete the user code that corresponds to the user you would like to change it for.
- Enter a new user code, click “Security Panel Access,” Click “Save”.
How do I add a user code
- Log in to your account by going to www.EagleSecuritySystems.net – enter your login info.
- Once you are logged in, you will see the main menu and a sub-menu; the sub-menu has an option “User Codes” click on that.
- Click on “Add A User” on the lower left part of the screen.
- Please enter in the information for the new user, including the code you want for them.
- Click “Save”.