Five Diamond Monitoring Center
Five Diamond Monitoring Center
The Monitoring Association (TMA) has set the standard for professional monitoring companies including the Five Diamond recognition. Less than 5% of all monitoring centers are designated as five-diamond certified. This designation recognizes Eagle Security Systems commitment to satisfy all five points of excellence in 24/7 monitoring:
Five Diamond Recognition
Random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek ETL and UL
Providing the highest levels of customer service
Reducing false dispatches
Ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series
Raising the industry standards through TMA membership and participation in its activities
WHEN SECONDS MATTER
We operate with a U.S. based, UL Listed, Five Diamond monitoring center to ensure our customers receive immediate attention when they need it. We also partner with some of the largest technology providers in the industry to ensure your system and the communication path to our monitoring center are always secure and reliable.
Fast Response
Average response time to alarm – 20 seconds or less
Mobile Notifications
Instant notification of alarms to mobile devices
24/7 Monitoring
with two-way voice alarm response
Dedicated Cellular Communication
Always-on protection Reliable and secure Dedicated connection.
Secure Cloud Control
Avoid service calls with cloud-based service capability. Receive free feature upgrades sent directly to your system.
Crash & Smash Protection
Patented security protection. Alarms are reported even if the panel is destroyed.